Frequently Asked Questions

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Getting Started

Free Trial

Plans & Pricing

Monitoring & Alerts

Dashboard & Features

Account & Privacy

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FAQ — BioCheck | BioCheck

Frequently Asked Questions

Getting Started

What is BioCheck?

What exactly is a "bio link"?

Do I need a credit card to sign up?

How do I get started?

Can I try the scanner without creating an account?

Free Trial

How long is the free trial?

What does the trial include?

What happens when my trial ends?

Will I be charged automatically after the trial?

Can I get more than 1 link during the trial?

Plans & Pricing

What plans are available?

What does "monitored links" mean?

What is check frequency?

What is history retention?

What are exports?

Can I switch from monthly to annual billing?

Can I upgrade or downgrade my plan?

How do I cancel?

Do you offer refunds?

What payment methods do you accept?

Monitoring & Alerts

When exactly are my links checked?

What do the health statuses mean?

What is the slow threshold?

When will I receive an alert email?

Will I get spammed with repeated alerts for the same issue?

What is the "Check Now" button?

Why does my link show as CORS when I can open it in a browser?

Does BioCheck check the links inside my bio link page, or just the top-level URL?

Dashboard & Features

How do I add a link to monitor?

Can I add a label to a link?

How do I pause monitoring for a link without deleting it?

How do I delete a link?

What is the History page?

What does the Alerts page show?

What is on the Overview page?

What is on the Reports page?

How do I export my data?

Account & Privacy

How do I change my email address?

Can I have multiple accounts?

How do I delete my account?

What data does BioCheck store about me?

Is my payment information stored by BioCheck?

I didn't receive my confirmation email. What should I do?

I signed up with Google but now I can't log in. What's wrong?

Still have questions?

Frequently Asked Questions

Getting Started

What is BioCheck?

What exactly is a "bio link"?

Do I need a credit card to sign up?

How do I get started?

Can I try the scanner without creating an account?

Free Trial

How long is the free trial?

What does the trial include?

What happens when my trial ends?

Will I be charged automatically after the trial?

Can I get more than 1 link during the trial?

Plans & Pricing

What plans are available?

What does "monitored links" mean?

What is check frequency?

What is history retention?

What are exports?

Can I switch from monthly to annual billing?

Can I upgrade or downgrade my plan?

How do I cancel?

Do you offer refunds?

What payment methods do you accept?

Monitoring & Alerts

When exactly are my links checked?

What do the health statuses mean?

What is the slow threshold?